RELEVANT PROFESSIONAL EXPERIENCE

T21 SOLUTIONS, LLC – Founder and Consulting Practice Leader (2010 – Present)                                                                                                                 

• Conducted workplace expectations and team effectiveness assessments, including collection of data, interpretation and recommendations to company executives.
• Created and launched assessment and training initiative for transitioning military veterans, including strengths inventory and career matching for on-the-job training assignments.
• Designed scope of work and job descriptions for technical support staff and client services using ACT WorkKeys assessments and job analysis findings.
• Consulted with a number of firms and organizations to determine training needs based on business objectives, gap analysis and voice of the customer feedback.
• Developed and implemented in-person and online training courses through analysis, design, development, implementation and evaluation (ADDIE) methods.
• Worked on national testing projects with Cisco /WebEx to evaluate and field-test social learning and virtual collaboration technologies, including the Cisco Learning Network and Smart Connected Communities.

STATE OF FLORIDA – Public Policy Executive (2005 – 2010)

Senior Adviser/Performance, Programs & Policy – Workforce Florida  (2008 – 2010)

• Conducted organizational audits and assessments, and advised board members on aspects of organization structure, governance and line-of-sight objectives for performance improvement.
• Managed contract and curriculum definition for Florida’s Workforce Training Institute and learning management system (LMS) for the professional development of over 800 professionals statewide.
• Designed concepts for e-learning and training curriculum for Employ Florida system users statewide, including superusers, workforce customers and employers.
• Developed and adapted content for in-person and online training for board members, stakeholders and education partners, and consulted with regional board leadership on the Carver Model and governance-related issues.
• Developed and implemented balanced scorecard measurement system and performance metrics for state and local workforce investment effectiveness, and for tracking of return on investment (ROI) on over $300 million in workforce funding.

Director, Organizational Excellence – Enterprise Florida (2005 – 2008)

• Guided transition to outsourced human resources services and developed and implemented assessment, training and performance management programs for all staff levels, resulting in a cost savings of over $200,000 and a 50% increase in the organization’s return on investment (ROI) in an Ernst & Young study.
• Conducted extensive job analysis and organizational design/redesign as part of a broader professional services change project, and a leadership team emphasis on “Good to Great.”
• Created and managed corporate and partner talent database, identifying critical skills and competencies required for roles throughout the state economic development community.
• Designed and implemented assessment tools for management development, leadership selection, and interpersonal/team effectiveness.
• Implemented Leadership Architect/Leadership Engine and related Lominger assessment tools (e.g., VOICES 360, FYI) for improvement of executive and management functional roles.
• Developed and implemented management training program for all supervisors and executives, with an emphasis on improved cooperation and contribution to business results.

SIEMENS AG – Organizational Communications and Human Resources Strategy (2001 – 2005)

Manager, Employee & Leadership Communications – Siemens Power Generation, Inc. (2004 – 2005)

• Developed award-winning culture change program and communication for corporate-wide global implementation, focused on quality and continuous improvement and over $30 million in cost avoidance.
• Selected as a high-potential manager and participated in Siemens emerging leaders program for global communicators (S.P.E.A.C.) and corporate strategy task forces for knowledge management and megatrends.

Senior Administrator, Human Resources – Siemens Westinghouse Power Corporation  (2001 – 2003)

• Managed global employee engagement survey, including organizational assessment, interpretation of results and key areas for improvement, and management coaching.
• Developed and led succession planning and strategic assignment sessions with global human resources management team, including identification and development of high-potential candidates.
• Designed and implemented human resource and related interventions in support of global human resource strategy, post-merger integration and business unit goals.
• Led benchmarking team to evaluate human resources and corporate central function/shared services best practices at comparable global enterprises and determine most efficient business processes.

UNITED STATES ARMY (1989 – 1997 Active Duty, 1997 – 2003 US Army Reserve)  

• Managed Staff Judge Advocate (Army legal services) office and operations for US Army Reserve’s largest transportation and sustainment command, supervising an 8-person team and managing pre-mobilization, status of forces, rules of engagement and court reporting/administrative hearing processes.
• Facilitated sensing sessions at multiple sites in response to operation tempo and command climate survey feedback, and developed strategy and non-commissioned officer development to improve subsequent survey scores by over 20%.

EDUCATION

Master of Arts, Human Resources Development, Webster University – 2011 (4.0 GPA)

Certificate, Human Resource Management, Rollins College Management & Executive Education – 2009

Bachelor of Arts, Organizational Communication, Rollins College – 2001 (3.9 GPA)

Certificate, Process Management & Using the Balanced Scorecard, University of Florida – 2000